How to reach us
If you have a question about a service, an invoice or a charge from Bp Brand Corp, contact us directly before contacting your bank or card issuer. Most billing questions are resolved quickly once we can review the transaction with you.
Business hours: Monday to Friday, 9:00 a.m. to 6:00 p.m. Central Time (Houston), excluding U.S. federal holidays.
Response time: we aim to reply to all inquiries within one (1) business day.
Questions about a charge
Charges from Bp Brand Corp correspond to professional services under an engagement, proposal or invoice you have accepted. If you do not recognize a charge, please email us with:
- The name and email address associated with the payment.
- The date and amount of the charge.
- The last four digits of the card or account used (never send the full number).
- A short description of your question.
We will identify the related invoice or engagement and respond with the supporting details. If a charge was made in error, we will correct it as described below.
Refunds and cancellations
Refund eligibility depends on the service and on the terms of your engagement letter or proposal. Unless your agreement states otherwise:
- Duplicate or erroneous charges are refunded in full once confirmed.
- Monthly services (Fractional CFO, QuickBooks management, business management) can be cancelled with written notice before the next billing cycle. Fees for a period already started are not prorated.
- Project-based services (Shopify store development, supplier sourcing, financial reviews) may require an upfront deposit. Deposits are non-refundable once work has begun; if you cancel before work begins, the deposit is refunded.
- Third-party costs paid on your behalf (platform subscriptions, apps, samples, shipping, supplier payments) are not refundable by Bp Brand Corp.
Approved refunds are issued to the original payment method. Depending on your bank, the funds may take 5 to 10 business days to appear. Full details are in our Terms of Service.
Before filing a dispute
We encourage you to contact us first. A chargeback can take weeks to resolve through the card networks, while a direct inquiry is usually answered within one business day. If you have already filed a dispute, you can still contact us; we will cooperate with your bank and provide the documentation for the transaction.
Service and account support
Active clients can contact their assigned advisor directly or use any of the channels above for:
- Access to reports, financial statements or QuickBooks files.
- Changes to the scope of an engagement.
- Requests about your Shopify store or supplier sourcing project.
- Updates to billing contacts or payment methods.
To protect your information, we may ask you to verify your identity before sharing account or financial details.